Responsibilities

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of both individual communities
• Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

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Qualifications

• Entrepreneurial mindset
• Experience using Discord Server
• Excellent, accurate written and verbal communication skills
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the Company's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Prior customer service experience beneficial
• Self-motivated and independent
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Team player
• Regular, consistent and punctual attendance.
• Able to work nights or weekends/variable schedule when necessary

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This is a fantastic opportunity to join our growing team based in Halifax.

We offer a competitive annual salary, employer paid premiums for Health and Dental benefits, RRSP contributions, wellness allowance and much more!

We are committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

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