Responsibilities

Leadership & Team Management:

• Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively.
• Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts.
• Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals.
• Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed.
• Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues.

Stakeholder Engagement & Communication:

• Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity.
• Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team's initiatives, collaborating with the Head of Business Analysis on complex and important initiatives.
• Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team.
• Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner.

Strategic & Operational Analysis

When required:

• Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.
• Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.
• Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.

Reporting & Communications

• Support and manage customer relationships and expectations for Business Analysis within SPG, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results.
• Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team.
• Understand and negotiate needs and expectations of multiple stakeholders.
• Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.

Best Practices & Issue Resolution

• Stay updated on industry trends, emerging technologies, and business analysis methodologies.
• Work proactively to identify and resolve issues within projects and team activities, ensuring smooth execution and delivery.
• Champion best practices in business analysis, ensuring alignment with IIBA and other industry standards.
• Drive automation efforts and recommend innovative solutions to enhance business efficiency.

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Qualifications

The Business Analyst Manager should have:

• Extensive experience in business analysis, with a track record of delivering successful projects across various business functions.
• Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions.
• Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability.
• Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership.
• Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains.
• Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies.
• Experience leading large, complex projects with multiple stakeholders and cross-functional teams.
• Strong documentation and reporting skills, including the ability to create high-quality business analysis artifacts.
• Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development.

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It would be an advantage to have:

• Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma).
• Working knowledge of automation technologies and their use in integrations, solution design, and operational process.
• Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders.

This is a fantastic opportunity to join our growing agency based in Halifax!

We offer a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!

We are committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

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